1. GENERAL CONDITIONS OF RENTAL
1.1 For r 1.1 For renting a car, the CLIENT has to possess a national or international driving license, valid for at least 18 months and to present identification documents and a valid credit card issued on its name. For the Premium cars, the client has to possess a national or international driving license, valid for at least 24 months.
1.2 The international driving license is mandatory if the CLIENT possess a driving license in another writing than the Latin alphabet.
1.3 To qualify for a standard car rental, the main driver and additional drivers have to be at least 21 years old, and 23 years old for the Premium cars.
1.4 For each rental you have unlimited mileage, except for those between 1-3 days, the limit in this case is 300 km / day. In case that you exceed this limit, there will be a 5 euro fee/100 km.
2. VEHICLE PAYMENT/ RESERVATION
2.1 The fees are established and stated in EUR/day and they include: VAT,RCA Insurance (Compulsory Civil Liability Insurance for Motor), Rovinieta, Road Assistance with national coverage, vehicle maintenance, suitable tires, depending on the season ( winter tires between 01 November – 31 March and summer tires between 01 April – 31 October), technical support 24h/24h.
2.2 The rental fee does not include the following: fuel costs, road taxes (others than Rovinieta, included in the rental price), any fines received for not complying with the driving rules on public roads and the national legislation in force, bridge passing taxes, stationary taxes on airports, etc. The full payment of these amounts shall be incurred to the CLIENT, and a fine administration fee of 40 euros.
2.3 The full payment can be made in advance, via bank transfer, on our website or at the signing of the rental Agreement by credit cards (VISA, MASTERCARD) in RON, calculated according to the BNR exchange rate + 2% on payment day.
The policy for canceling a reservation already paid and confirmed
The CLIENT can cancel a reservation that was paid in advance, via wire transfer in the following conditions:
a) If the date and time of pick-up is more than 48h than the cancellation date, the client will receive the full amount paid(in maximum 15 business days)MINUS 20 euro that represents bank commission charges and logistical fees.
b) If the date and time of the pick-up is less than 24h than the cancellation date, the prepaid amount will NOT be refunded. The renter will issue a credit voucher, valid for 12 months, for the full pre-paid amount, which the CLIENT can use for a future reservation
All cancellations will be announced via e-mail or by clicking the Cancel from the Manage my booking email that the CLIENT has received.
2.4 The reservation of the Vehicle shall be considered certain only after the CLIENT accepts the rental offer and after the CLIENT receives the Reservation Confirmation and the unique reservation code by e-mail.
2.5 The Reservation shall be confirmed for a class/category of vehicle and not for a specific vehicle. The renter cannot guarantee a specific trademark, model, motorization or color of the Vehicle.
2.6 Provided that at the time of the delivery, the renter does not have a vehicle available of the class for which it confirmed a reservation, it shall deliver a vehicle from the immediate superior class without additional costs for the CLIENT.
3. DELIVERY/RETURNING OF THE VEHICLE
3.1 The renter provides shuttle service (shuttle bus) free of charge for its clients from Departure Terminal of the airport to the renter’s working point and vice versa, located in the place where
delivery and returning of the Vehicle were mutually agreed by signing the Rental Agreement.
3.2 The rental car was handed to the customer with a copy of the original registration certificate to prevent the commission of transgression.
The renter is committed to make available, on request, to any state institutions the original car registration certificate within 48 hours.
3.3 The Vehicle shall be delivered in good functioning conditions, clean and hygienic, without any other dysfunctionalities and damages of the bodywork or interior than those emphasized on the Delivery/Returning Paper at Delivery section.
3.4 The CLIENT acknowledges and verifies the Vehicle’s situation before signing the Rental Agreement and any complaints regarding its situation shall be mandatorily brought on delivery date and they shall be detailed in the Delivery Paper/Returning of the Vehicle, at the Delivery section, the CLIENT being fully and directly responsible for any damage which has not been mentioned in the document mentioned above. Claims/objections regarding the Vehicle’s situation following the delivery are not acceptable.
3.5 The CLIENT undertakes to return the Vehicle together with all documents, keys, accessories and equipment in good condition (as they were taken over) at the place and time agreed in the Rental Agreement.
3.6 If there is a delay of more than four hours regarding the time specified for returning the Vehicle in the Rental Contract, the LESSOR reserves the right to inform the Police about the theft of the Vehicle, excepting the case when the CLIENT notifies the renter about its option of extending the Vehicle rental period.
3.7 If the Vehicle is returned by night or dirty and the identification of the eventual damages is impossible, the guarantee shall be relieved (reimbursed) within 2 business days after the LESSOR had all proper conditions for inspecting the Vehicle.
3.8 The Delivery and Returning of the Vehicle shall be done during the working program (07:00 AM – 22:00 PM). In case the Delivery or Returning takes place outside these hours a fee shall be perceived in amount of Euro 10 for every action of Delivery and Returning the Car outside the program hours.
3.9 The Returning of the Vehicle in any other city than the city where the Vehicle has been taken over is possible only with the prior written consent of the lessor depending of the transfer possibility. For this service called One Way Rent, a transfer fee will be applied depending of the city in which the Returning will take place and the city from which the Vehicle has been rented. The fees for this service are available on our website.
4. USE OF THE VEHICLE
4.1 The CLIENT takes full responsibility (financial, civil and criminal) for the non-compliance of the using conditions provided in the Rental Contract.
4.2 The CLIENT undertakes to drive the Vehicle in compliance with all legal dispositions regarding driving on public roads and consents that the Vehicle will not be used and driven:
a) in contradiction with the traffic, legal rules or other regulations;
b) for passenger transport purposes or any kind of transport of goods for a remuneration or to push or tow any vehicle, trailer or other object;
c) while the driver is under alcoholic, drugs or any other forbidden substance’s influence;
d) in any kind of race, test, contest, off-road, as school-driving vehicle or for hunting activities;
e) on roads flagged as closed to the public driving or loaded over the maximum admitted load or over the maximum number of persons as specified in the vehicle’s coupon.
f) in any illegal activity;
g) on flooded areas or for crossing water courses;
4.3 The Vehicle shall be used exclusively on Romania’s territory, crossing the borders being possible only in the case when the LESSOR gives its written consent through a document that stipulates expressly this, by paying down an additional fee between 60 and 300 euros.
Outside Romania,the renter does not offer road assistance to the CLIENT. Consequently, this service is not included in the rental fee. The repatriation fee of the Vehicle to the Romanian border shall be entirely incurred to the CLIENT.
4.4 The Vehicle can be driven only by the signing person of this Agreement or only by a specified person herein and authorized by the lessor.
4.5 The CLIENT shall not let under any circumstances the doors, windows, carrier or the vehicle itself opened and shall not let in any case the keys in the Vehicle.
4.6 In case of malfunction or any other damage, car repairs must be done by an authorized service location elected by the LESSOR only with consent of the LESSOR and in accordance with its instructions.
4.7 The CLIENT cannot in any circumstances sell or rent the Vehicle or place it as a guarantee.
4.8 In case of accident/incident or any malfunction, the Technical Assistance phone number is available NON-STOP 0219936 or 0040762135800 and the CLIENT undertakes to inform without delay the LESSOR which will assist him and give all the instructions according to the situation.
5.1 The Vehicle is insured for damages caused to third parties during the period mentioned herein.
By agreeing to the terms of the Rental Contract, the CLIENT accepts the terms and conditions of the insurance with the franchise (Collision Damage Waiver - CDW) contained in sections 4. and 6. and through which the financial responsibility is reduced regardless of the culpable party for producing the ensured event, to a mandatory minimum amount for theft or for damaging the rented Vehicle. The minimum mandatory amount represents the insurance franchise (excess) which is the equivalent of the guarantee, object of Section 6 below.
5.2 Personal insurance of the CLIENT, the passengers, the luggage or of any goods shall not be subject to the Rental Agreement and is not covered by the Vehicle insurance.
5.3 If, following the use of the Vehicle, any claims arise towards the LESSOR, the CLIENT shall exempt the LESSOR of any liability. The LESSOR shall not be liable for any damages or losses of the CLIENT and for any damages produced by CLIENT’s fault.
5.4 In case of accident, total or partial theft or destruction of the Vehicle by CLIENT’s fault (exclusive or mutual), action confirmed by the relevant authorities, the CLIENT shall be held liable with the amount retained as Guarantee, except the cases when the produced damages in case of accident, total or partial theft or destruction are not covered by the insurance policies, being expressly excluded and mentioned per se within the Rental Contract.
5.5 The Guarantee shall not be reimbursed or shall be refunded partially in the expressed cases provided under art 6.4 herein.
5.6 The CLIENT is fully liable and has to pay all damages, costs and/or losses if the driver is under alcoholic or drugs influence, if the conditions provided by the Rental Agreement have not been observed as well as in the case when he does not present the necessary documents issued by the police (in case of theft, accident or any other incident).
5.7 In case of criminal offense, the CLIENT is civil, criminal and financial liable. In case of theft, if the CLIENT does not hand over the keys and the Vehicle’s documentation along with the theft proof (the record of findings) issued by the police, the CLIENT is fully liable: financial, civil and criminal, all the insurances losing their validity in this situation.
5.8 In case the Vehicle is not returned on the date stated in the Rental Agreement or in case of using it beyond the rental term, without a prior written approval in this regard from the LESSOR, the CLIENT shall be fully liable (financial, civil and criminal), undertaking to pay the Vehicle rental until the recovery or returning date and all the costs incurred to the LESSOR for the Vehicle recovery. This action constitutes criminal offence and shall be sanctioned according to the law in force. After the date provided by the Rental Agreement for returning the Vehicle plus one hour no insurance shall be valid anymore.
5.9 Non-compliance with the obligations mentioned in the above paragraph leads to termination of the insurance’s effect and the liability for the damages produced shall fully incur to the CLIENT, including the unrealized The lessor income during the period of immobilization of the Vehicle.
6. THE GUARANTEE/ RISK 0 SERVICE
6.1 On the signing of the Rental Agreement, the CLIENT agrees with a Guarantee,the amount is between 200 and 2.000 euros.
6.2 The blocked amount as Guarantee shall be established depending on the class of the reserved vehicle (category), highlighted within the Reservation Voucher (The Confirmation) and the Rental Agreement, the CLIENT being aware of the exact value of the Guarantee precedent to concluding the Rental Agreement, respectively even on the date when he elects the vehicle object of the Rental Agreement.
6.3 The Guarantee shall be fully reimbursed to the CLIENT in the following conditions:
a) the Vehicle is returned without any defects or damages caused by third parties others than those highlighted on Delivery/Returning Paper at Delivery section;
b) in case of damages/defects to the Vehicle caused by third parties, the CLIENT presents all the necessary documents according to the respective situation and which attest its innocence (within Section 7 herein are highlighted the necessary documents);
c) The Vehicle is not returned excessively dirty (issue mentioned under art. 8.3);
d) The Vehicle has been returned with the same quantity of fuel as delivered, highlighted within the Rental Agreement or in the Delivery/Returning section;
e) The accessories (i.e. GPS, child chair, snow chains, etc) delivered together with the Vehicle on delivery date are returned, without damages or defects other than those highlighted on Delivery/Returning section at Delivery section;
6.4 The total amount representing the Guarantee or a part of it will not be reimbursed if:
a) the Vehicle has malfunctions or damages, scratches or damages of the paintwork, car body or interior (upholstery, board etc), bent wheel rims, cracked, defective tires or any other malfunctions and defects other than those highlighted on Delivery/Returning section at Delivery section. Quantification of the damages shall be realized by the international online service EUROTAX and the lessor has the obligation to make available to the CLIENT the report issued by EUROTAX in electronic format, by e-mail, at the address mentioned within this Agreement, before the necessary amounts for repairs are retained in accordance with EUROTAX report. The CLIENT declares that he consents with the utilization of this impartial way of quantification of the eventual damages.
b) The CLIENT does not return the keys, documentation or any other accessories received on delivery date of the Vehicle
c) Returning of the Vehicle is not according to the time and place established by the parties (except the case when the CLIENT notifies the LESSOR and the LESSOR consents in writing upon the modification of the date and place for the Vehicle’s returning)
d) On the date of returning the Vehicle, the technical status of the Vehicle does not correspond with the one from delivery date or if the gearbox or the engine present malfunctions caused by inadequate use, either visible and recognized by the CLIENT or detected by evaluation in authorized service within 48 business hours from the moment when the Vehicle has been returned, the CLIENT, having the right to be informed by e-mail, at the address provided within this Agreement, in relation to the time and place when the evaluation shall be done and at which he has the right to participate;
e) the CLIENT did not respect the above mentioned conditions or other conditions that incur to him by signing the Rental Agreement and following which damages were caused to the Vehicle;
f) If the rental car is returned with damages, others then the ones those emphasized on the Delivery/Returning section at Delivery section, the customer must present at the car return the record of findings from the Police, Annex 2 (for the insurance company), as well as the Repair Authorization (all signed by the Police officer that wrote the finding record and the stamp of the Police).If not respected, the entire guarantee will be charged.
6.5 Risk 0 Service may be purchased at the fee mentioned within the Rental Agreement, calculated depending on the number of days of rental and the reserved vehicle’s class having a value ranging between Euro 6 and Euro 100 per day and represents an optional engagement of the CLIENT which:
a)Reduces its financial liability to 0 in case of damage by its own fault or by the fault of an unknown author;
b)Benefits of replacement vehicle anywhere in Romania within 24 hours from the notice of the incident/accident;
c)Benefits of Road Assistance non-stop on Romania’s territory;
d) Reduces the value of the standard Guarantee at 0 Euro;
6.6 Risk 0 Service does NOT COVER situations when the CLIENT:
a) Drove under the influence of alcohol, drugs or any other substances forbidden by the law;
b) Did not stop the Vehicle IMMEDIATELY after an accident/incident causing additional damages/malfunctions to it;
c) In case of accident, did not inform the Police or other competent authorities and did not obtain the proper paperwork;
d) Did not inform the lessor within 6 hours in relation to road event occurred and did not fill on returning the Vehicle the affidavit on its own responsibility regarding the circumstances in which the accident/incident has occured;
e) Used the Vehicle for illegal purposes, such as but not limited to smuggling, illegal transportation of articles or goods, theft etc;
f) Drove the Vehicle overloaded, used the Vehicle for pushing or tugging other vehicles, tugs or other objects or to transport persons over the maximum capacity of the Vehicle, against the registration certificate;
g) Drove the Vehicle on unmarked roads on the Official Map of Romania, unpaved or rough (forest road), on road closed to public driving, in industrial areas or at the crossing of water courses resulting damages/malfunctions produced to the rented vehicle;
h) Used the Vehicle in contests, races or auto tests resulting damages/malfunctions produced to the rented Vehicle;
i) Used the Vehicle inadequately (to the contrary of the producer’s warnings) or in a destructive way, reason for which he caused damage to the engine, gearbox, wheels, tires or to the interior of the Vehicle;
j) in case of Vehicle theft, did not handover to the lessor the keys, the theft proof (the record of findings) issued by the competent Police department and the affidavit on its own responsibility regarding the circumstances the event has occurred;
k) Drove outside the borders and territory of Romania, without the prior written approval of the LESSOR;
l) Permitted, by its own will or not, the driving of the Vehicle by a person unauthorized by the lessor through the Rental Agreement, fact proven through the Official Documents executed by the relevant authorities subsequently to the accident/incident;
m) Fueled the Vehicle with other fuel than the one indicated by the manufacturer (noted in the registration certificate) and highlighted on the interior side of the tank lid, fact that determines the CLIENT’s obligation to incur the costs of the tow, repairs, corresponding refuel, the period during which the vehicle was immobilized in service because of the damages produced and the administration fee (representing administrative costs such as human resources, time, fuel, taxes and fees, etc for management and solution of the situation);
If the CLIENT has purchased a Risk 0 Service and produced a damage/malfunction to the Vehicle initially rented, at the moment of receiving a replacement vehicle the CLIENT shall pay the equivalent or difference of the Risk 0 Service, as the case may be, for the new vehicle received at the rate specified in the Rental Agreement, otherwise the lessor will block a standard Guarantee related to the class (category) of the Vehicle reserved.
7. ACCIDENTS/INCIDENTS, MALFUNCTIONS OR THEFT
In case of accident/incident or theft/theft attempt proven by Official Document issued by the competent authorities, the CLIENT has the following obligations, irrespective if he purchased Risk 0 Service or not:
a) To not abandon the Vehicle and to observe the legislation regarding leaving the place of the accident;
b) To take all the possible measures in order to limit the damages;
c) To inform without delay the Police of the locality in which the accident/incident took place in order to ascertain the accident/incident and to execute the legal procedures;
d) To inform the LESSOR in relation to any accident/incident produced, fire, theft or theft attempt even if the damage is only partially, at the assistance number available NON STOP 0040.762.135.800 or 0219936 within 6 hours since the accident/incident occurred;
e) To obtain the record of findings from the Police, Annex 2 (for the insurance company), as well as the Repair Authorization (all signed by the Police officer that wrote the finding record and the stamp of the Police section).
f ) To hand over to the LESSOR the keys and the documents mentioned above (point e);
g) To hand over to the lessor representatives at the returning of the Vehicle the Affidavit of the accident/incident (available in the glove compartment of the Vehicle) filled according with the reality regarding the circumstances in which the incident with the rented Vehicle has occurred.
8.1 First hour of delay to the established hour for returning will be free of charge. Exceeding with more than an hour will be penalized with the equivalent of a day of renting, plus equivalent of the additional services according to the Rental Agreement at the rates set forth herein.
8.2 The rental price and also the Guarantee are calculated based on the prices made available to the CLIENT within the Agreement and shall be paid in advance on delivery date of the Vehicle. The payment made on rental date cannot, under any circumstances, be used for extending the rental period. If the CLIENT wishes to prolong the rental period, he needs to obtain in advance the written approval of the LESSOR and to pay in advance any prolongation. In case the CLIENT does not pay the bill on issuance date, the CLIENT shall also pay penalties in amount of 0.5% of the value of the bill per day of delay.
8.3 If the Vehicle is returned before the expiration term, the amounts paid in advance are not reimbursed. Because we appreciate our clients, in this case a voucher shall be issued equivalent to the value unused which may be used within the next 12 months from the issue date.
8.4 Parking taxes, road taxes, fines or any other taxes shall be fully incurred to the CLIENT.
8.5 The fuel is not included within the rental price. The CLIENT shall return the Vehicle with the same quantity of fuel than the one with which it was delivered, highlighted within the Delivery/Returning section of the Vehicle, otherwise the CLIENT shall pay the equivalent of the missing fuel plus a fixed tax of refuel in amount of Euro 10.
8.6 The returning of the Vehicle excessively dirty compared to the initial state shall be sanctioned with a tax in amount of Euro 40.The notion of excessively dirty means the situation in which the Vehicle needs detailed cleaning of the interior, more than a simple washing procedure.For example:stained upholstery, traces of mud on board, chairs or bench,perishable leftovers in the Vehicle,but not into a trash bag, etc. Upon return, if the car is too dirty to check for possible damage, there will be a 10 euro fee for the exterior cleaning.
8.7 SMOKING IS STRICTLY FORBIDDEN in all vehicles rented. In case the Vehicle is returned with proofs which confirm smoking in the interior of the Vehicle, the CLIENT shall pay a penalty tax amounting Euro 100.
In case the Vehicle is set on fire or presents traces of burning even partially in the interior because of smoking, the CLIENT is fully LIABLE for the damages produced even if he purchased Risk 0 Service. The CLIENT shall pay all damages produced to the Vehicle, highlighted within the repair estimate issued by an authorized service, the administration fee (representing administrative costs as human resource, time, fuel, taxes and fees etc for management and settlement of the situation) and the immobilization period. The insurances of the Vehicle DO NOT COVER damages caused by smoking!
8.8 Other taxes and penalties: Loss of keys = 150 euro; Loss of the documents = 100 euro; Loss of the accessories = 70 euro; Refuse to fill the Affidavit of accident/incident (including the case when purchased Risk 0 Service) = 150 euro. In the case that the Vehicle is not returned at the time and place established under the Rental Agreement, the LESSOR (the CLIENT) shall incur full costs of recovering the Vehicle. Additionally to the recovery costs a penalty tax in amount of Euro 150 will be added.
DEBIT AGREEMENT UPON THE CREDIT CARD
The lessor reserves the right to further collect from the CLIENT’s credit card: penalties, taxes, damages produced to the Vehicle, missing fuel, fines, the period when the Vehicle was immobilized in service because of the produced damages (it will be calculated based on the number of days of immobilization multiplied by the daily rate paid in the original booking)plus a fixed tax of administration in amount of Euro 40 (representing administrative costs as human resources, time, fuel, taxes and fees, etc for the management and settlement of the situation). By signing the Rental Agreement, the CLIENT acknowledges all terms and conditions of the Agreement and consents that the lessor may collect from its credit card during 6 months from the signing of this Agreement, all amounts provided by the Rental Agreement, but only in the cases in which such amounts are due strictly in accordance with the contractual provisions.
9.1 Any dispute that appears during the performance of the Rental Agreement and cannot be solved amiably, shall be solved by the competent courts.
9.2 The CLIENT consents that the Rental Agreement is governed by the legislation in force in Romania and any legal action shall take place in Romania. The CLIENT consents that any additions or amendments to this terms and conditions are null and void if not convened in writing and signed by both parties.
10. FORCE MAJEURE AND FORTUITOUS CASE
10.1 The cases of force majeure shall be notified by the affected Party to the other Party within 3 business days from the occurrence. It shall be considered force majeure cases those unpredictable and unavoidable events irrespective of the fault of the Party that invokes it and which makes the obligations of this Party impossible to execute, for example: natural disasters, war, revolutions, embargo, public authorities acts, etc. Proof of the force majeure case shall be made with the certificate of force majeure issued by the competent authorities.
10.2 If the force majeure continues for more than 20 business days, any of the Parties is entitled to request termination of the Agreement without the possibility for the other party to object, renouncing on the execution of the Agreement. In any case neither of the Parties have the right to claim compensation, but they have the obligation to execute all their obligations until the date when the force majeure case occurs.
10.3 Fortuitous case means a circumstance which has the origin in the activity area of the CLIENT or a circumstance of external origin which has no extraordinary character and may be predicted and prevented with the care and diligence of the most capable person.
11. DATA PROTECTION
11.1 The lessor will process the personal data provided by the CLIENT before or during the performance of the rental agreement in accordance with the applicable personal data protection legislation.
11.2 The categories of processed personal data. The categories of personal data processed by the lessor in relation to the CLIENT differ depending on the stage of the performance of the rental agreement, however these will include: contact information (name, surname, home address, e-mail address, telephone number), identification information (identity card, passport, nationality, date of birth, driving license), bank account information, held credit/debit card.
11.4 As a data controller, we will take all technical security measures to protect the personal data provided by the CLIENT against unauthorized access, destruction or loss. However, we mention that this data will be made available to the competent public authorities, when this will be mandatory under the law.
11.5 The CLIENT will have the obligation to ensure that the provided personal data are accurate, up to date, and strictly limited to what the lessor has requested in order to conclude and perform the AGREEMENT.