1. GENERAL CONDITIONS OF RENTAL
1.1 For renting a car, the CLIENT has to possess a national or international driving license, valid for at least 18 months and to present identification documents and
a valid credit card issued on its name. For the Premium cars, the CLIENT has to possess a national or international driving license, valid for at least 24 months.
1.2 If the CLIENT holds a permit with another writing than in the Latin alphabet and the legislation requires an international license, the CLIENT has the obligation to hold such a license. The LESSOR is not responsible for the validity of the international license. Any damages to lessor arising from the lack or inactivity of the international license shall be the sole responsibility of the CLIENT.
1.3 In order to rent and drive a car under the standard conditions, the minimum mandatory age is 21 years, respectively 23 years in the case of premium class cars. Also, both the main driver and additional drivers, must have a valid driving license, valid for at least 18 months to rent a car under the standard conditions and 24 months respectively under premium conditions.
1.4 Each rented car is driven on the territory of Romania without km limits, except for the situations in which the car is rented for a period of less than 3 days, in which case there is a daily limits of 300 km / day. (The parties have read, understood and expressly accepted this contractual clause). Outside Romania, the rented car is driven with limits of 300 km / day regardless of the number of days rented. For exceeding the km/day limits, a fee of 10 Euro + VAT /100 km will be charged. (The parties have read, understood and expressly accepted this contractual clause).
2. PAYMENT / RESERVATION OF THE CAR:
2.1 The fees include: RCA insurance (Auto liability insurance), Vignette, Car maintenance assistance, appropriate tires, depending on the season (tires appropriate to the winter season and tires appropriate to the summer season), technical support 24h / 24h. The rates are expressed in EURO and are calculated according to the class, model and rental period. The prices can be consulted directly on our website wlc.ro by inserting the exact rental period.
2.2 The fees does not include: the cost of fuel, road taxes (other than Vignette, included in the price of rent), any fines received for violating the traffic rules on public roads and of the national legislation in force, bridge crossing taxes, parking fees at airports, etc. The payment of these amounts is the responsibility of the CLIENT. Any fines resulting during the rental of the Car will be directly imputed to the CLIENT according to the contractual conditions agreed by this Rental Agreement to which will be added an administration fee of 40 Euro. (The parties have read, understood and expressly accepted this contractual clause).
2.3 The full payment can be made in advance, by bank transfer, through our website, or at the time of signing the Rental Agreement by credit card (VISA, MASTERCARD), in RON, calculated at the exchange rate of sale of the NBR + 2% of the day of payment. (c).
Cash payment can be made in exceptional situations exclusively with the express consent of LESSOR.
Cancellation policy of a reservation confirmed and paid in advance:
a) reservation paid in advance, by bank transfer or by a card (VISA, MASTERCARD) on the site from which the reservation was made, can be canceled under the following conditions:
b) If the date and time of pick-up of the car is more than 48h from the date of cancellation, the entire amount paid in advance (in maximum 15 working days), MINUS 20 Euro plus VAT, will be reimbursed in the CLIENT's account. The 20 Euro plus VAT represents the bank fees + the logistic rental costs. (The parties have read, understood, and expressly accepted this contractual clause).
c) If the date and time of pick-up of the Car is less than 24h from the date of cancellation, the amount paid in advance is NOT refunded. THE CLIENT will receive a voucher credit valid for 12 months for the entire amount that he will be able to use for a future reservation.
The CLIENT has the obligation to communicate in writing the cancellation of the reservation paid in advance by bank transfer to the e-mail address on the contact page of the site where the reservation was made or by answering the initial confirmation e-mail received from our team.
2.4 The reservation of a car is considered certain only after the lessor's consent, after checking the availability and checking the driver's (CLIENT's) eligibility based on the documents transmitted by him/her by e-mail / WhatsApp /message/any or other electronic means of communication.
2.5 The reservation will be confirmed for a class / category of car and not for a particular car. Every effort is made when allocating the reservation for a car from the fleet, to be made to the CLIENT according to its requirements.
If at the time of delivery there is no available car of the class / category for which the reservation was confirmed, then a similar car will be made available to the CLIENT or of the class immediately superior to the class to which the originally booked car belonged, without additional costs. If at the time of delivery LESSOR cannot provide any of the two variants mentioned above, it will offer to the CLIENT a car available from its fleet, ensuring its mobility.
3. DELIVERY / EXTENSION / RETURN OF THE CAR:
3.1 The deliveries of the cars are made at the lessor's locations or at the location communicated by the CLIENT for a fee. Upon request and depending on availability, the booked car can be delivered directly to the airport. For deliveries made at the airport, we provide free shuttle bus service to all customers, from the Departures Terminal of the airport to the work point located in the immediate vicinity of the airport and vice versa.
3.2 The Rented Car will be handed over together with a copy of the original of the registration certificate in order to prevent the commission of offenses.
3.3 The owner of the car undertakes to make available to any institutions and / or state bodies, upon request, the registration certificate (bead) in original, within 48 hours from their official request.
3.4 The Car is delivered in good working order, clean and sanitized, without malfunctions and damages to the body or interior, other than those highlighted in the Car Delivery / Return section.
3.5 The CLIENT is informed and verifies the condition of the Car before signing the Rental Agreement, and any complaints regarding its condition will be made mandatory at the Delivery and will be recorded in the Observations section, the CLIENT being directly and fully liable for any damages of the Car that were not mentioned.
No complaints/objections are accepted after the delivery regarding the condition of the Car . (The parties have read, understood and expressly accepted this contractual clause).
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3.6 The CLIENT undertakes to return the Car together with all the documents, keys, accessories and equipment in good condition (in the state in which he/she took them over), at the place and date agreed in the Rental Agreement. being directly and fully liable for any damages of the Car that were not mentioned. No complaints/objections are accepted after the delivery regarding the condition of the Car . (The parties have read, understood and expressly accepted this contractual clause).
3.7 Any delay from the time specified for the return of the Car in the Rental Agreement may entail the obligation to pay a note to the rental day and to declare to the Police the theft of the Car , except for the case in which the CLIENT notifies in writing/by phone his intention to extend the rental period, in which case he has the obligation to make the payment for the new rental period before the expiry of the rental period in progress.
3.8 The extension of the Contract is possible only with Lessor's consent. The request of the CIENT FOR EXTENSION must be sent in writing to the e-mail address on the LESSOR's website or by phone at +40 762 135 800 at least 24 hours before the expiry of the agreed rental period.
The communicated fee for the rent related to the extension is paid within a minimum of 12 hours until the beginning of the extension period. The Lessor will be able to modify its commercial offer, respectively the fees types and their amount, updating this information and by communicating it to the Renter at the time of the request for the extension of the contractual period, the Renter being free to decide whether he wants to benefit from the commercial offer and to extend the contractual period under the new conditions or not. In any situation, the Renter understands that any modification of the contractual period may be made only under the commercial conditions that are part of the New Offer of the Lessor at the time of the request.
3.9 If the request for extension can be accepted, the Lessor will confirm to the CLIENT the possibility of extending the contractual period by sending for signature the additional act, as well as of the related invoice. If the CLIENT does not have the possibility to resubmit in due time to the LESSOR the signed additional act, the Contract is considered extended based on the confirmation of the receipt of the rent related to the extension period, according to the fees communicated by the LESSOR.
3.10 If the LESSOR has not confirmed to the CLIENT the possibility of extending the Contract or the CLIENT has not paid the rent related to the extension period according to the tariff and within the term communicated by LESSOR, the Rental Agreement is not considered extended, and the CLIENT is obliged to return the Car at the initially agreed term, otherwise the LESSOR is entitled to notify the Police Authorities.
3.11 If, at the end of the rental period, the LESSOR does not return the Car on the date of the refund, i.e. the last day of the duration of the Rental Agreement, the LESSOR has the option, at its sole discretion, to invoice double rent related to the period between the last day of the contract duration and the day during which the Car was effectively returned to the LESSOR.
3.12 For the avoidance of any doubt, the CLIENT declares that, in this case, the provisions of art. 1810 of the Civil Code regarding the tacit relocation do not become applicable and it will not be considered that a new rental period has begun to run. (The parties have read, understood and expressly accepted this contractual clause).
3.13 Delivery and Return of the Car will be made during working hours: Monday- Friday, between 08:00 AM -20:00 PM. If the Delivery or Return takes place outside these hours, a fee of 12.6 Euro plus VAT (15 Euro, WA included) will be charged for delivery / return outside working hours. (The parties have read, understood and expressly accepted this contractual clause).
3.14 The return of the Car in another town than the one in which it was delivered is possible only with the written consent of the LESSOR and depending on the availability of deployment. For this service, a One Way Rent dislocation fee is applied depending on the town in which it is expected to make the Return and the town from which the rental was made. The fees of this service can be calculated directly on the LESSOR websites and are available at all times.
4. USE OF THE CAR:
4.1 The CLIENT assumes the total liability (contravention, civil and criminal) for the non-observance of the contractual provisions stipulated in the Rental Contract and in the legislation in force at the time of its signing.
4.2 The CLIENT undertakes to drive the Car in compliance with all the legal provisions regarding the driving of a car on public roads and accepts and expressly declares that the Car will not be used:
a) in contradiction with the traffic, customs, legal rules, etc.;
b) for the carriage of passengers or any goods for remuneration or to push or tow any other car , trailer or other object;
c) while the driver of the Car isunderthe influence of alcohol,drugsor any other prohibited substances;
d) in anykindof races, test, competition, in off-road, as school caror hunting activities or in any illegalactivity;
e) on roads signaled as closed to public traffic, loaded over the maximum permissible load or over the maximum number of passengers, specified in the bead of the car;
f) in flooded areas or when crossing water courses5;
g) in any other situations of nature to harm the LESSOR.
4.3 The Car will be used exclusively on the territory of Romania, the crossing of the border being possible only if the LESSOR I and d5 the written consent through a document in which it is expressly stipulated to do so, by paying a tax between 50 5i 250 EURO plus VAT.( The parties have read, understood and expressly accepted this contractual clause)
4.4 If the car is used outside the Romanian borders without the written consent of the LESSOR, its use will be considered theft and will be declared to the competent Police Bodies. The LESSOR reserves the right to charge a fee of 300 EURO / day plus VAT until the date of recovery of the car. Outside the territory of Romania, the CLIENT does not benefit from roadside assistance, therefore, this service is not included in the cost of renting. The cost of repatriation of the Car up to the Romanian border will be borne exclusively AND in full by the CLIENT. (The parties have read, understood and expressly accepted this contractual clause).
4.5 The Car can be driven only by the signatory of the Rental Agreement or by the additional drivers specified at the time of signing the contract. Failure to comply with this clause entitles the LESSOR to request the CLIENT and the CLIENT agrees to pay the LESSOR damages in the amount of 1000 Euro plus VAT to the LESSOR. (The parties have read, understood and expressly accepted this contractual clause).
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4.6 The CLIENT will not let in any circumstances the doors, windows, trunk or car open and will not let in any case the keys inside the Car . Failure to comply with this clause shall entail the exclusive liability of the CLIENT for any damage generated.
4.7 In case of malfunction or once other damage, the repair of the Car must be done by an authorized service designated by LESSOR, only with the knowledge, consent and based on the LESSOR'S instructions. After repair made without the approval of the LESSOR entitled $te LESSOR to claim damages to the CLIENT for once damages to the Car but not less than 1000 Euro plus VAT.
4.8 The CLIENT cannot under any condition rent or guarantee with the Car . Failure to comply with this clause shall result in the CLIENT's liability for once damage generated.
4.9 In case of accident /incident or malfunction, the CLIENT has at his disposal the telephone number for non-stop technical assistance 0219936 or 0040762135800 and undertakes to inform without delay the LESSOR, who will assist him and will provide him with the necessary instructions.
5.1 The Car is insured for damages caused to third parties during the period mentioned in the Rental Agreement. By signing the Rental Agreement, the CLIENT accepts the terms and conditions franchise insurance (COLLISION DAMAGE WAIVER - CDW) contained in Sections 4 and 6 that reduce, regardless of the fault for the occurrence of the insured event, it's financial responsibility to a minimum amount mandatory for the theft or damage of the rented Car . The minimum mandatory sums is the equivalent of the guarantee that is the subject of Section 6 below.
5.2 Personal insurance of the CLIENT, passengers, luggage or any other goods is not the object of the Rental Agreement and is not covered by the Car 's insurance.
5.3 In the event that, as a result of using the Car , the LESSOR claims are raised, the CLIENT shall exonerate the LESSOR of any liability to the maximum extent permitted by law. The LESSOR is not liable for any damages or losses of the CLIENT and of any damages or damages caused by the CLIENT's fault.
5.4 In case of accident, theft or destruction of the Car due to the CLIENT's fault (exclusive or common), the contravention or criminal act confirmed by the competent authorities, the CLIENT is also liable with the amount withheld as a Guarantee.
5.5 The guarantee will not be returned, or it will be partially refunded in the cases expressly provided in the content of Art. 6.4 of the Rental Agreement.
5.6 THE CLIENT is fully responsible and must pay all damages (direct and / or indirect), costs and / or damages produced if the driver is under the influence of alcohol, drugs or other illegal substances, if any of the conditions of this Agreement have not been observed, as well as if he does not present the necessary documents issued by the Police (in case of stealing, accident or other incident).
5.7 In case of failure of return of the Car on the date stipulated in the Contract or of use of the Car exceeding the rental duration, without a prior written approval in this regard from the LESSOR, the CLIENT assumes the total responsibility (contravention, civil and criminal), being obliged to pay the rental of the Car until the date of its recovery or return and to pay all the LESSOR'S expenses for the recovery of the Car , including lawyers' expenses and to pay him / her damages in the amount mutually agreed by the parties of 5000 Euro plus VAT. The LESSOR shall consider the failure of return of the Car and the non-extension of the duration of the Rental Agreement as equivalent to the theft of the Car , a criminal act that constitutes an offense that is sanctioned according to the legislation in force by the competent criminal authorities. The expiry of the term stipulated in this Rental Agreement for the return of the Car also entails the termination of the validity of the Car 's insurance.
5.8 In case of offense, the CLIENT is civilly, criminally and contraventionally liable. In case of theft, the CLIENT has the obligation to hand over the car keys as well as the supporting document of the theft issued by the Police (the minutes).
6. WARRANTY / SERVICE RISC 0
6.1 When drawing up the Rental Agreement, the CLIENT agrees to block a Guarantee with a value between 0 Euro and 2,000 Euro.( The parties have read, understood and expressly accepted this contractual clause).
6.2 The amount blocked as Guarantee is established according to the class (category) of the booked car, highlighted in the Booking Voucher (Confirmation) and in the Rental Agreement, the CLIENT knowing and expressly agreeing to the value of the Guarantee prior to the conclusion of the Rental Agreement.
6.3 The transport of animals in Cars will be carried out only if they are placed in accessories for animal transport (covers, special transport cages, protective grilles, bags and others). In this case, the CLIENT agrees to an additional Guarantee in the amount of 250 Euro and understands that this amount does not coincide with the amount blocked as a Guarantee depending on the class (category) of the booked car (The parties have read, understood and expressly accepted this contractual clause).
6.4 The guarantee will be returned in full to the CLIENT, if:
a) the car is returned without damage, other deck those highlighted in the Rental Agreement, the Delivery/Return section of the Car within a maximum of 72 hours from the date of return of the Car;
b) in case of damage/damageof the Car caused by third parties, the CLIENT presents all the necessary supporting documentsfor the respective situation $andattesting its innocence (in Chapter 7 of the RentalAgreement are highlighted the necessary documents);
c) the car is returned in proper condition (for example, the Car is not excessively dirty, see more details in Art. 8.3);
d) the car was returnedwiththe sameamount of fuel with which it was delivered, highlighted in theRentalAgreement or in the Car Delivery/Returnsection;
e) accessories (e.g. GPS, childseat,snowchains, etc.) handed over with the Car at the time of delivery, to be returned fart damages or defects, other deck those highlighted in the Car Delivery/Returnsection;
6.5 The guarantee will be partially returned in cases where:
a) The car has malfunctions or damages, scratches or damage to the paint, body or interior (upholstery, board, etc.), bent, cracked wheels, defective tires or any other damage and defects, other than those highlighted in the Car Delivery/Return section. The quantification of the damages will be made by reference to the international on-line service EUROTAX, and the LESSOR has the obligation to make available to the CLIENT, in electronic format, by e-mail, at the address mentioned in this Contract, an extract of the EUROTAX report, prior to the moment of collection of the amount from the guarantee. The client expressly declares that he agrees with this impartial method of quantifying damages.
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b) The CLIENT does not return the keys, documents and other accessories received with the Car upon its takeover;
c) The return of the Car is not made at the time and the place established between the parties (except for the case and the CLIENT notifies the LESSOR and the LESSOR gives written consent to the modification of the date and place of return of the Car );
d) at the time of returning the Car , its technical condition does not correspond to that one at the time of takeover by the CLIENT or if the gearbox or engine has damage due to improper use either visible or recognized by the CLIENT, or found by evaluating the Car in authorized service within 72 working hours from the moment of return" the CLIENT having the right to be informed by e-mail / WhatsApp / message or other electronics communication method, about the moment and the place of performing the evaluation, to which he / she has the right to participate;
e) The CLIENT has not complied with the above conditions presented or other obligations incumbent on him / her by signing the Rental Agreement, as a result of which damages were caused to the Car ;
f) If the rented Car is returned with damages, other than those highlighted in the Delivery / Return Sheet, in the Delivery section, the CLIENT has the obligation to submit at the return of the car the Report of the Ascertainment, Annex 2 (for the insurance company), as well as the Repair Authorization (all containing the signature of the Police officer and the stamp the Police Station). Otherwise, the entire amount representing the guarantee will be collected by the LESSOR.
6.6 The Risk 0 service can be purchased at the rate mentioned in the Rental Agreement, calculated according to the number of days of rental and the class of the booked car, with a value between 6 Euro / day plus VAT and 100 Euro / day plus VAT, and represents an optional commitment of the CLIENT by which he / she:
a) Reduces its financial responsibility to 0 in case of damage due to its own fault or due to the fault of an unknown author;
b) Benefits from a replacement car anywhere in Romania within 24 hours from the announcement of the incident / accident;
c) Benefits from non-stop roadside assistance on the territory of Romania;
d) Reduces the value of the Warranty to the value of 0 Euro in the case of cars from the Standard class and by half in the case of cars from Premium class;
6.7 The Risk 0 service does NOT COVER the situations in which the CLIENT:
a) drove under the influence of alcohol, drugs or any other substances prohibited by law;
b) did not stop the Car IMMEDIATELY after an accident/incident causing additional damage/damage to it;
c) In case of accident, he did not notify the Police or the competent bodies and did not obtain the report of finding;
d) Did not notify within 6 hours the LESSOR about the road event produced and did not fill in the return of the Car the affidavit regarding the circumstances of the accident/incident;
e) Used the Car for illicit/illegal purposes, such as smuggling, illegal transport of items or goods, etc.;
f) Drove the Car with the chargeexceeding, usedthe Car to push or towother car s, trailersor other objectsor transported people over the maximum capacity of the Car , contrary to the mentions in the content of the registration certificate;
g) Drove the Car on roads unmarked on the Official Map of Romania unpaved or damaged (forest), on roads closed to public traffic, in flooded areas or when crossing water courses, resulting in damages caused to the rented Car;
h) Used the Car in contests, races or car tests resulting in damages produced to the rented Car;
i) Used inappropriately (contrary to the manufacturer's specifications) or destructively the Car , which had as a consequence a damage to the engine, gearbox, wheels, tires or the interior space of the Car (by way of example, but not limited, damages caused by smoking inside the car smoked interior, stained with various liquids, scratched or stained accessories, destroyed / stained upholstery, etc.). In any of these situations, the CLIENT undertakes to pay the damage caused but not less than 50 Euro plus VAT when handing over the car.
j) In case of the theft of the Car, when the CLIENT does not hand over the car keys to the LESSOR, when he does not hand over the proof of the theft (the minutes) drawn up by the police authorities authorized and the affidavit regarding the circumstances of the event;
k) Drove outside the borders and the territory of Romania, without the prior written consent of the LESSOR; Clauses 1.4 $i 4.3 above also apply;
I) Allowed the driving of the Car by a person unauthorized by the LESSOR through the Rental Agreement, demonstrated by the Official Documents drawn up by the competent bodies as a result of an accident / incident or even he / she did not expressly allow the driving of the Car by an unauthorized person, did not immediately notify the LESSOR and the competent bodies to limit the damages;
m) supplied the Car with another fuel than the one indicated by the manufacturer (noted in the registration certificate) and highlighted on the inside of the tank cover, which entails the CLIENT's obligation to fully bear the cost of towing, repairing, proper refueling, lack of use of the car during the period when the car is immobilized in service due to the damages produced and the administration fee (representing administrative costs such as human source, time, fuel, taxes, etc. for the management and settlement of the situation) based on an estimate and invoice;
If the CLIENT has purchased the Risk 0 Service and has caused a damage to the originally rented Car , upon receipt of a replacement car will have to pay the new value of the Risk 0 Service, as th